CQI-20 – Problem Solving

About training:

The CQI-20 Effective Problem-Solving Guide is a structured manual for team-oriented problem-solving. By using the defined steps and support tools, it leads the team towards discovering and eliminating the root causes of a problem using effective correctional measures. It is possible to use the tool for either solving internal problems, or external reclamations. It is also suitable for suppliers to require the tool`s application.


  • Clarify when and under what conditions is it possible/required to use this tool
  • Understand the correct use of the CQI-20 for explaining and methodical process demonstrating
  • Train the real-time tool management and a real organizational problem (on the 2-day training)
  • Perfect the method`s primary tools usage

Target group:

Employees with a responsibility for problem solving and failure removal in the entire production chain (supplier care, production process, contact with the customer). The training is not meant for quality employees only, but also for every potential participant of the problem-solving team (supplier development, technology, production, quality, logistics, customer care…).

Applicant requirements:

Basic knowledge of the QMS (for example the ISO 9001 / IATF 16949 standard). Not a necessary requirement.

Type of certification: based on training completion and a test – a certificate

Training duration: 2 days (training + workshop)

Expert guarantors: Ing. Michal Jančok, Mgr. Roman Brziak